At Chahyay.com, our priority is to ensure your complete satisfaction with every purchase. Please take a moment to review our Refund Policy outlined below:
Exchange or Refund Eligibility:
We will only entertain requests for exchange or refund under the following circumstances:
Defective Product: If the product you received is defective or damaged.
Wrong Product Delivered: In the event that an incorrect item has been delivered to you.
No Refund Policy:
Please note that we operate under a strict No Refund Policy. However, we may consider refunds in exceptional cases, particularly if the product is out of stock.
Refund Process:
In cases where a refund is permitted, the following procedures apply:
Refunds will be issued to the original credit card used for the purchase.
You will be refunded the cost of the item(s) and any applicable taxes.
Please be aware that shipping and handling costs are non-refundable.
Processing Time:
Kindly allow up to 7 days for the processing of returns once we receive the returned item(s).
Refund Method:
For eligible refunds, we issue a coupon of the same value as the refunded amount, valid for use exclusively on our Online Store. This coupon will be provided to you via email and will be applicable for a period of 1 month.
We appreciate your understanding of our Refund Policy, which enables us to maintain the quality of our service and products while offering competitive pricing.
